Refund policy

  • At TRIVALO, customer satisfaction is important to us. We stand behind our products and offer a 30-day refund request window for eligible purchases.

    Please read our Refund Policy carefully before placing an order.

    1. No Returns Policy

    All sales are final, and we do not accept physical returns or exchanges for change of mind, personal preference, or other reasons unrelated to product defects or order fulfillment errors, except where required by applicable law.

    You do not need to ship your product back to us when an eligible refund is approved, unless otherwise required by law.

    2. 30-Day Refund Policy

    Customers may submit a refund request within 30 calendar days of receiving their order.

    Refund requests may be eligible under the following circumstances:

    • The product arrives damaged or defective.

    • The customer receives an incorrect product.

    • The product is materially different from its description on our website.

    • The order is confirmed lost in transit.

    A change of mind, dissatisfaction with personal preferences, or an incorrect order placed by the customer does not automatically qualify for a refund.

    All refund requests are reviewed based on the circumstances of the order and the supporting information provided.

    Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.


    3. How to Request a Refund

    To request a refund, please contact us at support@trivalo.store within 30 days of receiving your order.

    Please provide:

    • Your order number and the email address used at checkout.

    • A brief explanation of the issue.

    • Clear photos or videos showing the issue, where applicable.

    • Photos of the original packaging if the product arrived damaged.

    We may request additional information reasonably necessary to verify your claim.

    Submitting a refund request does not automatically guarantee approval. Each request will be reviewed in accordance with this policy and applicable law.

    4. Damaged, Defective, or Incorrect Products

    If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

    Once we have reviewed your claim, we may offer an appropriate resolution, including a replacement, partial refund, or full refund, depending on the circumstances and applicable law.

    Please retain the product and its packaging until your claim has been resolved.

    5. Non-Refundable Circumstances

    Unless otherwise required by applicable law, refunds are generally not available for:

    • Change of mind or personal preference.

    • Products damaged by misuse, improper storage, or failure to follow product instructions.

    • Normal wear and tear.

    • Minor variations that do not materially affect the product's advertised characteristics.

    • Claims that cannot be reasonably verified after we have requested relevant supporting information.

    6. Lost or Missing Packages

    If your package has not arrived within the estimated delivery timeframe, please contact our support team.

    We will review the tracking information and, where appropriate, initiate an investigation with the shipping carrier.

    If your order is confirmed lost in transit, we will offer a replacement or refund.

    If tracking indicates that your package was delivered but you cannot locate it, please contact us so we can investigate. Delivery confirmation will be considered alongside any other relevant evidence when determining an appropriate resolution.

    7. Refund Approval and Processing

    We aim to review refund requests within 3–5 business days after receiving the necessary information.

    If your refund is approved, it will be issued to your original payment method. Refunds typically take 5–10 business days to appear, depending on your bank or payment provider.

    Original shipping charges are generally non-refundable for discretionary refunds. Where a full refund is required by law or warranted by a verified fulfillment error, applicable shipping charges will also be refunded.

    8. Contact Us

    For refund requests or questions about this policy, please contact:

    TRIVALO Customer Support

    Email: support@trivalo.store

    Please include your order number and a description of your issue so our team can assist you efficiently.