Refund policy
We want you to love your purchase. If you're not completely satisfied, we're here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- Item must be unused and in its original packaging
- Item must be in the same condition you received it
- Proof of purchase is required
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item received
- Photos of the packaging (if applicable)
We will provide a replacement or full refund at no additional cost.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
- Opened skincare products
- Used skincare products
- Products damaged through misuse
- Gift cards
Opened or used skincare products are not eligible for return unless they arrived damaged, defective, or incorrect.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we will gladly provide a replacement or refund.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5-10 business days.
Please note that your bank or credit card provider may require additional processing time.
Shipping Costs
Original shipping fees are non-refundable.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Lost Packages
If your package is lost during transit, please contact us and we will work with the shipping carrier to resolve the issue.
Contact Us
For any return or refund requests, please contact our support team at:
Please include your order number for faster assistance.